We recently published our latest video detailing our predictions for product marketing trends after the Coronavirus pandemic is over (if that day will ever come!)
You can watch the video below, or alternatively scroll down for a transcript.
What do you think businesses will need to focus on to survive in a post-Covid world? Have you started to implement any of these marketing suggestions already?
Video transcription
Do you want to know the key marketing trends for 2021 and beyond? Want to know what’s likely to happen after COVID? I’ll be taking you through our top five marketing trends. So keep watching.
Hi, I’m Lucy from Cornelius Creative. We’re a product design and marketing consultancy based in the south east of the UK. We help businesses and people like you to create and market amazing products. We post videos regularly on product design, marketing, and 3d printing too. So if that’s the sort of thing that you’re interested in, we’d love to have you as a subscriber.
In today’s video, I’m going to be taking you through the top five marketing trends that we predict will happen after COVID. So we’re just over six months into the pandemic and it looks like Coronavirus is going to be with us for a while. It’s affected all businesses. Some have been completely unable to trade, whereas others have seen a massive boost in sales. It’s changed the way that we search and buy products. And it’s changed the type of products that we’re buying too. Now while no one has a crystal ball and knows for definite what’s going to happen in the future, we can look at what’s happened so far and make predictions.
So without further ado, let’s get into our five key predictions for what’s likely to happen after the coronavirus pandemic.
1.) Invest in an online purchasing journey.
At the start of the pandemic Primark saw their sales go from £650million in March to £0 in April. And that’s because they don’t have an e-commerce platform on their website. They’ve said for years it doesn’t suit their business model, but they probably didn’t see a global pandemic coming that would stop all of their sales. So whether this will now encourage them to revisit that and add some e-commerce functionality to their website, I don’t know. Obviously when the shops did reopen in June, there were queues around the streets for people desperate to get back into Primark. So it probably didn’t affect their sales for too long, but for the rest of us that don’t have the pulling power of Primark, we need to invest in an online purchasing journey for our customers.
If you’re selling products, you need to be selling them online. It’s not enough now to just be in the high street. In the wake of the pandemic, more and more customers are shopping virtually. Online sales have been around for years and businesses that have invested in an online journey for their customers will have seen the payoff during the pandemic as more and more people choose to shop virtually. This means that now more than ever, a seamless online journey for your customers is vital. Brands need to put user experience at the heart of their online marketing activity. It’s not enough for retailers to just highlight their products’ features and benefits. You need to build trust with your customers, some of which may be new to online shopping. So whether that’s using user generated content, such as videos and images, showing your products in use, or displaying reviews and feedback from past customers, both of which will create confidence with your new customer base.
2.) Voice activation will grow and evolve
The way that we use the internet to search for products and services is changing and voice search is becoming much more common, especially amongst the younger generation. 55% of teenagers use voice search on a daily basis, and mobile devices now all come with voice activation inbuilt.
But it’s not just mobile devices.
There are so many voice activated home devices now available to buy; think of the Amazon Echo or Google Home. People are becoming much more comfortable with using voice search to explore the internet, do shopping and connect with loved ones as well.
So businesses that are developing products need to bear this in mind and consider adding smart features like voice activation when they’re developing new products. Think of a fridge that can tell you when your milk is running out or a kettle that can boil itself when asked. These are the sorts of products that are going to be developed over the next few years.
3.) Embrace user generated content
It’s an uncertain world that we’re living in, so customers have reverted to brands that have excellent customer service values. Building trust with your audience is key to gaining their custom and a great way to build trust with your audience is to provide user-generated content. So that could be videos and images of your products being used. Peer generated content is deemed to be 92% more trustworthy than traditional advertising. And it increases the engagement and time spent on your social media platform and website.
We share our lives online now more than ever. It helps us to stay connected to our loved ones. And we’re more than happy to provide recommendations for products that we love. Think about how many times you’ve posted about a product that you really love, and you’ve shared it with your loved ones. So businesses can use this to their advantage, whether it’s creating a hashtag for your customers to use, or perhaps running a competition for them to enter if they post a video of your product being used.
4.) Brands will need to learn to become more agile
During the height of the pandemic it seemed like things changed on an almost daily basis. And the brands that were successful were the ones that were able to jump on these changes and use them to their advantage, to create content and campaigns quickly. It meant adapting to a new culture, potentially reducing the amount of approvals that were needed for campaigns, and being able to create content very, very quickly. With a lot of people working from home, it meant hosting meetings via zoom became the norm, which was quite out of the comfort zone for a lot of us.
There were many TV adverts that were broadcast at the height of the pandemic and they would have had the slots booked for many months previously. So they would have had to have adapted their content, because perhaps the campaigns that they were running previously weren’t relevant anymore. A lot of these brands utilised user generated content. So people filming themselves from their homes, where everyone was staying at home. And a lot of the themes changed to be around community and looking out for each other, the sort of new priorities that were important to us at the time.
One of the adverts that stood out to me was the Tesco ‘little helps’ advert. It was a practical insight into the new user experience of their supermarket. So they actually filmed what it would be like to go around the supermarket at the markings on the floor, the perspex screens at the checkout, sanitising trolleys, perhaps having to queue at busy times. this was a really practical advert for Tesco to run, but it also reassured their customers into what was quite a scary experience for a lot of people.
5.) Diversification could make or break businesses
When the national lockdown hit, many businesses were completely unable to trade. Some businesses were able to move their trading online as I mentioned previously, to weather the storm, but others weren’t able to do that. So they had to diversify their products and services. Dyson, for example, rising to the UK government’s challenge, were able to develop an entirely new ventilator in just 30 days. And countless other brands jumped on the increase in demand for PPE. So whether that was Gap producing face masks or BrewDog producing hand sanitiser.
So there you have our predictions for the five key marketing trends post COVID: online purchasing, voice activation, user-generated content, agility, and diversification. I really hope you found this video. Interesting. If you have, please give it a thumbs up and consider subscribing to our channel.
We’d love to have you as a viewer. Until next time. See you soon.
